Warranty Terms & Conditions

PALAYA CORPORATION warrants this product to be free from defects in material or workmanship within the specified warranty period under normal use. Should this product require servicing, PALAYA CORPORATION will replace or repair any defective part free of charge subject to the TERMS and CONDITIONS stated herein.

1. Warranty period is one (1) year from the date of original purchase for parts and services. Should servicing be required during the warranty period, contact your seller or Palaya Corporation’s Head Office for assistance. After this period, charges/fees will be applicable on all service calls, labor, adjustments, and any replacement or repair of parts.

2. This warranty does not cover any damage due to accident, transportation, misuse, negligence, natural disaster, damages to voltages used other than specified, and/or operational manner not covered by the Ozein Instruction Manual.

3. Tampering by unauthorized technicians will invalidate this warranty. You are advised to contact your seller or Palaya’s Head Office for assistance or technical support.

4. This warranty applies only to you, as the original purchaser of the product, nontransferable and will not be honored if the serial number attached to the unit is removed, altered or obliterated. If date of purchase is not written, warranty shall be based on production date.

5. This warranty card and the official receipt of purchase must be presented whenever you request for service during the warranty period.

6. This warranty is valid only in the Philippines.

How long does my warranty last?

Ozein is covered by a competitive warranty offering: One (1) year warranty on parts and five (5) years warranty on service.

How do I arrange a warranty repair?

You can call us at +632 7093671 or email us at support@ozein-air.com if you need your unit serviced or repaired..

Do I need to keep my sales receipt?

Your Ozein warranty begins from the date you purchased the product. In most cases, the serial number of your product will be sufficient to confirm your product entitlement to warranty cover..

Who do I contact if I require a repair but my machine is out of warranty?

You can call Palaya Corporation and make arrangements for units that are out of warranty.
Call us at +632 7093671 or email us at support@ozein-air.com.

How can I tell if my Ozein is still under Warranty?

To verify the status of your product’s warranty please refer to your original date of purchase. You could also call Palaya Corporation to verify. Please note that you will need to provide your unit’s serial number and name of seller.

How can I extend my warranty?

You can purchase a 1-year or 2-years extension on your warranty on parts through Palaya Corporation. 1-year extended warranty is worth Php 1,400.00 and 2-years extended warranty is worth Php 2,100.00. A certificate of extension will be mailed to you promptly.

I have purchased an Ozein from a friend, is the warranty still valid?

The Ozein warranty extends beyond the original purchaser to anyone who purchases the unit. The original date of purchase is the one that will be considered to determine the end of the warranty period.

Spare Parts

Spare parts are not covered by this one (1) year warranty. The following are considered as spare parts and are considered as customer-replaceable items: Filter cartridges (2 pcs), Ozonator hose (2pcs), Ozonator stone (2pcs), Remote Control (1pc).

To purchase spare parts, contact your Ozein seller or contact us.

My unit needs servicing

The unit is entitled to five (5) years of free service warranty. Contact us to arrange for product service repair. Transportation/shipping cost of unit is shouldered by owner. Contact a courier near you to inquire for shipping cost. Palaya Corporation reserves the right to charge for cost of spare parts that may need replacement.

Basic controls of the unit

To learn the basic controls of the unit, watch this:

Suggested placement of unit

Follow the following guidelines in positining your unit:
- Select a firm level or flat location. Side grilles must be cleared by 1meter from wall for proper air flow.
- Keep the cord out of heavy foot traffic areas to avoid human tripping and damaging the unit.
- Never put the cord under rags, near heat registers, stoves, or heaters to avoid fire hazard.
- Do not place unit on beds and sofas to avoid the unit from tipping over, causing air blockage to its grilles/outlet vents.
- Do not use outdoors, as the unit is intended for indoor use only.
- Do not place anything on top of the unit to avoid physical damage to unit.

Non-compliance to any or all of the guidelines above may void the warranty of your unit.

The HEPA/RESET LED is lit and unit won't operate

This is a sign that the HEPA filters need replacement, caused by accumulated dirt. Contact your Ozein seller or contact us for a purchase of new HEPA filters. Never attempt to wash and reuse HEPA filters.

Unit turns off when I unlatch the filter grille cover

This is normal. The product should auto-shutdown when the grille locks are opened during operation. This is a smart feature that prevents users from damaging the internals of the unit and or having electric shock.